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Privacy Policy

 

At Sydney Heaters, we take utmost care in protecting your information. This Privacy Policy outlines what information we collect, and how, so you can be sure we only track data that is useful to our website.

  1. About Sydney Heaters

At Sydney Heaters we sell, install and service wood heaters, gas heaters and alfresco wood fired ovens – we even restore and replace fireplace mantles.

When you visit our Sydney Heater website, we may collect some information as described in this policy.

  1. What information do we collect and how is it used

To assist us with improving our website navigation and customer experience, we may collect information like this below:

  • Website activity
    We may monitor your browsing activity on our website, this may include the duration spent on pages and which pages you visited
  • Device and browser information
    Collecting information on your device or browser, such as cookie string data and IP address, allows us to understand more about where our customers come from and how they prefer to access our website – such as through mobile devices.
  • Submitted personal information
    If you fill out a form on our website, you are consenting to our storage, use, and disclosure of that information as outlined in this Privacy Policy. We will never share, lease or sell your information.

We will never request credit card details or any other form of financial data.

  1. Cookies

We will automatically collect Cookies – details about your device, access times, referring website addresses and even browser information – from visitors to our website. This information does not contain personally identifiable information, but provides a general picture of how customers interact with Sydney Heaters and how we can provide more useful products and services.

You can choose to accept or decline Cookies by updating your browser settings at any time.

  1. Disclosure

We track visitor information to better streamline customer needs and operate our website as efficiently as possible.

Information gathered will not be sold, leased or shared with third parties, and personally identifiable information will only be used as far as it pertains to the original enquiry or as otherwise instructed.

  1. Your rights

Subject to legal exceptions, you have the right to access your personal information. To apply for access, please submit in writing your request to sales@sydneyheaters.com.au.

  1. Expectations of Sydney Heaters and our website

While there is no guarantee that information transmitted over the Internet can be completely secured, we will take all reasonable precautions to protect your personal information from unauthorised access.

From time to time, we may target or contact visitors, customers and subscribers with marketing material and invitations to participate in surveys. Recipients of email notifications can choose at any time to unsubscribe by contacting sales@sydneyheaters.com.au or selecting the ‘unsubscribe’ link in the Sydney Heaters email.

  1. How to make a complaint, submit feedback or contact us

Complaints and Feedback

If you believe we have breached our Privacy Policy, would like to make a complaint or provide feedback, please email sales@sydneyheaters.com.au and we will endeavour to get back to you as soon as we can.

 

Contact Us

If you would like to contact us, you can reach our team on:

Ph: 1300 723 908

Email: sales@sydneyheaters.com.au

Showroom: 151 Briens Rd, Northmead NSW 2152

Mail: PO Box 4176, Lalor Park, NSW 2147

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